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terms of sale

Preliminary Article

The company CCG CREATION (hereinafter "Caroline Macaron") markets footwear notably in France and in certain foreign countries on its own website www.carolinemacaron.com (hereinafter "the Site"). Caroline Macaron reserves the right to modify the Terms of Sale at any time. The Terms of Sale that are applicable to an order are those accepted by the Customer at the time the order was placed.

 

Art.1 - Purpose - Scope

The purpose of the Terms of Sale is to inform any potential purchaser of the terms and conditions under which Caroline Macaron sells and delivers the ordered products and to define the rights and obligations of the parties in connection with the sale of products by Caroline Macaron to the consumer (hereinafter the "Customer").

 

By ordering a product on the Site and by ticking a box provided for this purpose, the Customer acknowledges that they have read the Terms of Sale before placing the order and have accepted them without restriction.

 

The Terms and Conditions are supplemented by the "Personal Data & Cookies" charter.

 

Any Order constitutes an acceptance of these Terms and Conditions and the Personal Data & Cookies charter.

 

Art. 2 – Identity of the company

CCG CREATION

SAS with a capital of 20 000 euros

Registered in the Tours Trade and Companies Register under the number 538 898 065
Head Office: 41 rue des Ursulines - 37000 Tours - France
Intra-community VAT number: FR 57 538898065

Email : contact@carolinemacaron.com

 

Art. 3 – Products

3.1 Product description

The products offered for sale are those that appear on the Site on the day that the Customer views the site, and within the limit of available stocks. Caroline Macaron may modify the selection of products offered for sale on the Site at any time. Caroline Macaron takes the greatest care when presenting products on the Site. Nevertheless, the photographs illustrating the products are only provided on an indicative basis and have no contractual value. In accordance with article L 111-1 of the Consumer Code, the Customer can consult the Site prior to their order to learn the essential specifications of the products sold on the Site. For any questions related to the purchasing of products, their use or any request for advice, Customers can contact the Customer Service Department of the on-line retail site by email: contact@carolinemacaron.com

 

3.2 Prices

The prices of products sold on the Site are indicated in euros, per article and reference, and include all taxes (VAT included) excluding delivery charges. The price to be paid by the Customer when the order is validated is the all-inclusive price, which includes the sum of the prices of the items making up the order including taxes plus the delivery costs. The inherent telecommunication costs for accessing the site remain the Customer's responsibility. Sale prices of products can be modified by Caroline Macaron at any time. The Customer will be notified of modifications prior to any order.

 

3.3 Availability

The products presented on the Site by Caroline Macaron are valid within the limit of available stocks. Caroline Macaron does not guarantee the availability of products presented on the Site. In the event of the total or partial unavailability of products after an order is placed, the Customer will be informed by e-mail as soon as possible of the unavailability of the product and of the total or partial cancellation of their order. In the case where the Order is cancelled in its totality, the Caroline Macaron Customer Service will contact the Customer to inform him/her of the order's cancellation and propose that the order is renewed, excluding the unavailable product.

 

3.3 Retention of title

The ordered products remain the property of Caroline Macaron until Caroline Macaron's full receipt of payment.

 

Art. 4 – Terms of ordering

To complete an order the Customer must enter the address www.carolinemacaron.com and proceed as follows :

 

1- Select one or more items and fill the shopping cart by clicking on the Buy Now  button.


2- Login to the Site, either by creating an account on the Site by clicking the Create an account button and by completing certain mandatory fields of an order form so that its selection can be taken into account ; or by logging onto the Site by clicking the button Log in and entering their e-mail address and password.


3- Prolonged inactivity during connection may mean that the selection of items chosen before this inactivity is no longer guaranteed. The Customer will be invited to resume their product selection from the start.


4- Check the ordered items, identify and correct any mistakes made during entry.


5- Provide the billing address.


6- Specify whether the billing address is the same as the delivery address.


7- Indicate the delivery country to display the shipping costs.


8- Choose the payment method.


9- Verify the order.


10- Tick the box "I have read and accept the privacy policy and the terms of sale" and click on the Buy Now button to validate the order, the total price and the all inclusive price.


11- Follow the instructions on our partner payment server Caisse d'Epargne or Paypal, to pay the Caroline Macaron order.


12- From the moment the Customer confirms their order by clicking on the Validate Payment icon, the Customer will no longer be able to cancel or modify their order and their bank account is debited with the all inclusive price that includes the total price of the items shipped plus the delivery fees.


13- After the Customer validates their payment, Caroline Macaron sends the Customer a confirmation of the acceptance of the order. The confirmation of the order includes the summary of the products ordered, the price, the delivery costs, and the order number.


14- The Customer receives an e-mail confirming the order's shipment.


15- The Customer receives the package at the delivery address indicated at the time of the order.

 

Caroline Macaron also reserves the right to suspend or cancel the execution of any order and/or delivery in the event of non-payment or partial payment of any sum that would be due by the Customer, in the case of payment incident, fraud or attempted fraud relating to the use of the Site.

 

Art. 5 – Terms of payment - secure payment

Any order involves payment. These orders are payable in euros. Any bank charges will be borne by the Customer (including in the case of a refund).


Payment of Customer purchases is made by credit card or PayPal. Payments by check are not accepted. The Customer guarantees Caroline Macaron that they have the necessary authorisations to use the payment method that they have chosen for the order.

 

As an order will only be confirmed if the product(s) is/are available, the transaction will be immediately debited from the customer's bank card after verification of their data and upon receipt of debit authorisation from the company that issued the bank card used by the customer.

 

In accordance with the provisions of article L 132-2 of the Monetary and Financial Code, the undertaking to pay which is made by the use of a bank card is irrevocable. By communicating their bank card number and the information mentioned below, the Customer authorises Caroline Macaron to debit the total amount of their order, including VAT and delivery costs, from their bank card.

 

To this end, the Customer confirms that they are the holder of the bank card to be debited and that it is their name which figures on this bank card, then, in a secure environment on the website of our payment partner Caisse d'Epargne, provides the fifteen or sixteen digit number and expiry date appearing on the front of their bank card and, where required, the security code number on the back of their bank card.

 

In the event, for any reason whatsoever, that any sums payable by the customer cannot be paid, the sale will be immediately cancelled ipso jure and the purchasing process electronically cancelled.

 

Thanks to their secure space, Caisse d'Epargne is alone to have knowledge of the customer's banking information. This information does not transit in any way through the www.carolinemacaron.com website.


To combat internet fraud, Caroline Macaron has chosen to use the 3D Secure system implemented by financial institutions since January 1st, 2009.


The purpose of this 3D Secure standard is to request additional information, known to the bank and the cardholder during a transaction. This helps to strengthen the authentication of its customers during internet payments. This authentication verifies that the bank card is being used by its legitimate owner.


Specifically, when making a payment on a retail website with the "MasterCard Secure Code", "Verified by Visa" and "American Express Safekey" logos, a new window appears asking for personal information of the payer. This may be the card holder's birth date or a secret code depending on the internet user’s bank. This data entry control verifies that the internet user making the payment is the person associated with the card in use. If you are not yet in possession of your 3D Secure PIN code, please contact your bank.

 

This authentication is mandatory and any refusal to enter this personal information or any mistyping of the payer's personal information will result in the transaction's cancellation.

 

Art. 6 - Delivery

Caroline Macaron delivers the orders worldwide. Deliveries are made to the address provided on the order form. This address determines the shipping fees.

 

Delivery offered in Metropolitan France is performed in colissimo (with signature upon delivery) within a period of 5 (five) working days (unless mentioned otherwise on the product page).

 

Outside of Metropolitan France, Caroline Macaron invites the Customer to consult the table below to evaluate his shipping fees. It is important to notify that the shipping fees mentioned below have to be applicated for each unique product ordered. For example, if the Customer orders 2 (two) products, he will have to multiply the shipping fees by 2 (two).

 

Country of delivery Shipping Costs
Metropolitan France FREE
Germany, Belgium, Netherlands, Luxembourg, United Kingdom, Italy, Spain, Austria, Denmark, Ireland, Portugal 11,04€
Overseas Departments (DOM), Mayotte, St Pierre, Finland, Norway, Sweden, Switzerland, Greece, Hungary, Iceland, Poland, Czech Republic, Slovakia, Slovenia, other Eastern European countries, Maghreb 20,07€
Overseas Territories (TOM), Americas, Africa, Middle East, Asia, Oceania 35,04€

 

Art. 7 – Custom fees & taxes

All orders made through the Site and delivered outside of France could be subject to applicable taxes and customs duties, which will be levied upon delivery of the parcel. These eventual custom duties and taxes due upon delivery are owed by the Customer and are solely his responsibility. Caroline Macaron is under no obligation to ascertain the applicable custom duties and taxes or to inform the Customer thereof. In order to determine these costs, it is recommended that the Customer check with the country of delivery’s competent authorities.


Art. 8 – Right of withdrawal

8.1 Withdrawal period and conditions


In accordance with Article L.221-18 of the Consumer Code, the Customer has a period of 14 (fourteen) calendar days from receipt of the order to exercise his right of withdrawal from Caroline Macaron.

 

8.2 How to exercise the right of withdrawal

 

The products must imperatively be returned to Caroline Macaron in a suitable condition for re-selling (products in perfect condition, new, unworn and in their original packaging) at the latest in a period of 14 (fourteen) calendar days after their reception date. Beyond this period of 14 (fourteen) days, the sale is firm and final.

To exercise his right of withdrawal, the Customer must:

1- Check that the products are in new condition. The outer soles must be smooth and without scratches.

2- Make sure that the return package will be posted no later than 14 (fourteen) calendar days after reception of the order.

3- Insert the delivery note in the return package. In the event of a partial return, the Customer must circle the products he wishes to return on the delivery note.

4- Ship the package to the following address:

Caroline Macaron c/o Efilog Logistique
La Petite Vetillere Route des Rairies
Bazouges sur le Loir
72 200 BAZOUGES CRE SUR LOIR
FRANCE

Note that the return costs are the responsibility of the Customer and that the delivery of the package is under his sole responsibility. The Customer must mention Return to Sender on the Customs Form.

Upon receipt of the package, Caroline Macaron will carry out a quality control of returned products. Return will be accepted only if the products are returned new, unworn and in their original packaging. In case of non-compliance with the return procedure, the refund will not be made and the Customer will be informed by email.

If the return is accepted, the Customer will be refunded within 14 (fourteen) days from receipt of the return package. The refund will be the price of the products returned, excluding initial shipping costs. If the Customer has a debit card or a credit card, this operation will be taken into account under the usual conditions of his debit.

 

Art. 9 – Responsability

Caroline Macaron, in its online sales process, is under an obligation of means only; it is not liable for damages resulting from the use of the Internet such as data loss, intrusion, virus, loss of service or other involuntary problems. Caroline Macaron will not be held liable for failure to fulfil its contractual obligations in the event of a fortuitous case of force majeure (as defined by French jurisprudence) or in the general case of any event not permitting the proper execution of orders. Caroline Macaron will not be held liable in the event that any product delivered does not respect the legislation of a country of delivery other than France. Caroline Macaron will not be held liable in the case of delay caused by its supplier’s shortage of stock

 

Art. 10 – Customer service

For any additional information, any question relating to order tracking or a return, any complaint related to an order, the Customer is invited to contact the Caroline Macaron Customer Service by email at contact@carolinemacaron.com

 

Art. 11 – Confidentiality of data

Caroline Macaron collects the Customer's personal data, and also that of the order's recipient when applicable. The Customer is informed that this automated data processing, and in particular the management of users' e-mail addresses, has been declared to the CNIL (declaration No. 1563327). The purposes, recipients, and conditions under which Caroline Macaron collects and processes personal data are presented in the "Personal Data & Cookies" charter of the Site.

 

Art. 12 – Intellectual property

This entire website is subject to French legislation on copyright and intellectual property. All rights of reproduction are reserved, including for downloadable documents and iconographic and photographic representations. Reproduction of all or part of this website, on any medium whatsoever, is strictly prohibited without the prior written permission of Caroline Macaron.

 

Art. 13 – Validity

In the event that a clause of the present terms is rendered null or void by a change in legislation, regulation or judicial decision, the validity or respect of the remainder of the terms will not be affected.

 

Art. 14 – Dispute resolution

The present terms of online sale are subject to French law. In the case of a dispute and failing amicable resolution between the parties, jurisdiction will be attributed to the competent French tribunals. In the case where a Customer is not a resident of France, disputes relative to commercial relations with the Company will be subject to exclusive French jurisdiction.

 

European Online Dispute Resolution Platform


Online Dispute Resolution according to Art. 14 Abs. 1 ORD-VO: The European Commission provides an Online Platform for Online Dispute resolution. Follow this link: http://ec.europa.eu/consumers/odr/