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returns

You have 14 days after receiving your order to return your shoes for refund if they don't suit you. We advise you to do your fitting on a carpet because the shoes must be returned in their original state. You need to join a return form that you can get by emailing us at contact@carolinemacaron.com

 

Please allow 7 to 10 working days for our workshop to process your return package.

 

We don’t offer an exchange service. To order a new size, style or colour of your chosen pair, you just have to place a new order through our e-shop.